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Know Your Customer (KYC) Policy

As Bitci Borsa Teknoloji A.Ş. (“Bitci”), we take the matter of providing the best customer service to our customers very seriously, including a strong emphasis on account security. In order to prevent any identity theft or fraud, we strictly follow the KYC (Know Your Customer) Policy.

Within this framework; before our Users start trading after they open a trading account, we have quick and simple procedure that our Users must follow.  This procedure ensures the safety and security of all trading accounts within the framework of services provided by Bitci.

The objective of the Know Your Customer Policy is to minimize potential risks by evaluating Bitci’s customers, transactions and services with a risk-based approach, to raise the level of awareness of and inform Bitci’s employees about the prevention of money laundering and financing of terrorism. In addition, the policy is also aimed to inform customers that the Company carries out its activities in accordance with the applicable legislation, and in particular Law No. 5549 on the Prevention of Laundering Proceeds of Crime and Law No. 6415 on the Prevention of Financing of Terrorism.

Within the scope of this KYC Policy, in order to prevent any prejudice to Bitci's activities, the customers for whom a know your customer policy is applicable refers to the natural person who is a member of the platform accessed at ("Platform") and who benefits from the services offered on the Platform and who accepts the matters set out in this KYC Policy in return.

  1. Identity Authentication

Within the framework of the other internal policies of the Company, and in accordance with this KYC Policy, Bitci takes the following measures:

Authenticating the User’s identity

Taking necessary measures to identify the beneficiary as a result of the User’s transactions

Obtaining satisfactory information about the purpose and nature of the transaction that the User wishes to perform

Monitoring the User and the transactions performed by the User throughout the customer relations and comparing with the User profile

Monitoring high-risk Users, transactions, and other Users that require particular attention

Within the framework of this KYC Policy, the authentication regarding to the User is completed before the service relationship between the User and the Company starts, or before the User carries out any transactions.  While the service relationship between the User and the Company is being established, information about why the User wishes to become a member of the Platform belonging to the Company, and purposes of any transactions to be carried out the Platform will be obtained.

Bitci follows a policy in accordance with the provisions of Law No. 4208 on the Prevention of Money Laundering.

Documents required while becoming a member

For real person users;

A copy of the identity card containing the TR ID number and photo

A selfie in which the face of the User and a piece of paper on which the name and surname, date, and are written are clearly visible.

Phone no.

E-mail address

Cases in which the authentication procedure will be carried out;

When establishing a service relationship, regardless of the monetary sum;


In case the total amount of a single crypto currency transaction or multiple linked transactions is equal to or more than TL 100,000.00;

In case the total amount of a single crypto currency exchange or multiple linked exchanges is equal to or more than TL 100,000.00;

Regardless of the monetary sum in cases where it is required to report suspicious transactions within the framework of current legislation;

Regardless of the monetary, in the event that there is any doubt about the accuracy and adequacy of previously acquired identity information;

In cases when the User requesting a transaction on the platform performs the transaction for the benefit of a third party; authentication of the identities of both the User requesting the transaction and the third party for whose benefit the transaction is performed.

In cases when the User declares that they are acting on their own behalf but is suspected of acting for the benefit of a third party, then the Company will take all necessary measures to the identify the actual beneficiary.

In accordance with current legislation, Bitci will keep the documentation and identity information on Platforms or any other environment for a period of eight years starting from the date on which the documents are issued and from the last transaction date, respectively; and Bitci will make these available to the relevant parties upon request.

Furthermore, customer relationships will not be established with any persons wishing to open a user account with a pseudonym or fake name; persons who refuse to provide the required information and documentation; persons who are included in the lists for money laundering of crime and terrorism published by international institutions and organizations (OFAC, AB, BM, HMT, etc.); persons who violate the provisions and regulations of EU Directive No. 1, Basel Principles, Vienna Convention, Strasbourg Convention, Palermo Convention, Wolfsberg Principles, EU Directive No. 2, Egmont Group, FATF, EU Directive No. 3; persons for whom the identity authentication has not been undertaken or sufficient information cannot be obtained about the purpose of the service relationship; persons who have an unfavorable record of money laundering present in the Company’s internal system regarding the financing of terrorism and related financial crimes (fraud, counterfeiting, organized crimes, etc.); and persons acting in a way that constitutes illegal betting and gambling transactions.

To have an account on the Platform, Users will fill out a member form.  Users who want to carry out any transactions must document their identity and address information.  Otherwise, Bitci is unilaterally entitled not to to carry out any transactions or to suspend the account.


As Bitci Borsa Teknoloji Anonim Şirketi ("Bitci"), we request the following information in accordance with the provisions of Law No. 5549 and the Regulation on Measures to Prevent Laundering Proceeds of Crime and Terrorist Financing in order to ensure transaction security on our platform and to fulfill our legal obligations.

Important Remark:  As a result of the transactions you will carry out on our crypto currency service platform, you may make profits or face the risk of loss.  Therefore, before deciding to trade, you are advised to understand the risks you may encounter and make a decision by taking your financial status and limitations into account.  We kindly request you to review Bitci Borsa User Agreement before becoming a member of the Platform.

Name and Last Name

Date and Place of Birth

Type and number of the identity document


Residential Address

Phone and Fax No.

E-mail address

Line of business and occupation

I do hereby declare and undertake that I am acting only on my own behalf as a real person user in all the accounts that I will open on Bitci Borsa Teknoloji A.Ş.’s platform and that I understand the fact that I might be subject to the legal and criminal sanctions in accordance with the relevant legislation.

I do also declare that the information I have provided hereunder is accurate and complete.

Name - Last Name